Troubleshooting

Status Messages

The following are messages that may appear in the Status column on the Supervisor Home screen.

Message:

Probable Cause:

Suggested Action:

Firmware Install: Timed out

Connection to the unit was lost.

Check the connection and try again once the connection issue is corrected.

Message:

Probable Cause:

Suggested Action:

Set User Descriptions or other operations: Timed out

Slow connection.

Try again with a faster connection or through the maintenance port at the intersection.

Message:

Probable Cause:

Suggested Action:

The following command(s) is still in process: Device xxxxxx - yyyyyy Do you want to exit anyway?

An attempt is being made to exit the Supervisor; however, one or more commands (yyyyyy) are still being processed by the Supervisor for Device xxxxxx.

Click Yes to terminate the command(s) and exit Supervisor immediately. Click No to allow time for Supervisor to complete the process.

Version 4.3.1 - Copyright © 2024, Image Sensing Systems, Inc. All rights reserved.