Troubleshooting
Error Messages
The following are messages that may be displayed in a pop-up during Supervisor operations.
Message:
Description:
Suggested Action:
Firmware Install: Error incompatible install file.
The selected file was not intended for the selected device.
Verify that the correct file is being used and retry the operation. If the problem persists, contact Technical Support
Message:
Description:
Suggested Action:
Invalid setup: All set output actions must have an assigned output.
You are trying to apply changes on the Zone Setup screen without having specified an output for one or more selected conditions (vehicles, pedestrians, or bicycle presence).
Click OK. If you want to keep the changes made, select an output for each active condition or de-select the conditions for each zone.
Message:
Description:
Suggested Action:
Invalid setup: All set output actions must have an assigned output. Leaving will abandon changes. Do you wish to leave?
You are trying to leave the Zone Setup screen without specifying an output for one or more selected conditions (vehicle, pedestrian, or bicycle presence).
To leave the screen, click Yes. Any changes that were made to the configuration will be discarded.
To add outputs, click No and select an output for each configured condition.
Message:
Description:
Suggested Action:
The following issue(s) was found in the detection configuration:
The current device setup is out of date. Use Supervisor version x.x or upgrade device firmware to edit.
The current version of the Supervisor is not compatible with the detection configuration for the device.
Either Supervisor version x.x has be used or the firmware on the device must be upgraded to the same version as the current Supervisor.
Message:
Description:
Suggested Action:
The following issue(s) was found in the detection configuration:
The current device setup is newer than this Supervisor. Use Supervisor version x.x to edit.
The current version of the Supervisor is not compatible with the detection configuration for the device.
Use Supervisor version x.x to access the device.
Message:
Description:
Suggested Action:
The following issue(s) was found while restoring an archive:
Archive model 'xxx' does not match target model 'yyy'. Please select an archive with a model that matches the target model.
The archive file selected for the restore operation is for a different device type (e.g., the selected file is for an IntelliSight processor, but the selected device is an IntelliSight camera).
Click OK, then select the correct archive file and retry the operation.
Message:
Description:
Suggested Action:
The following issue(s) was found in the detection configuration:
Failed to reserve Output xx on I/O Server yyy because Outputs were not found. Go to Zone Setup page to reserve another output.
The indicated output could not be reserved for the camera. This is most likely caused by the IntelliSight processor not being connected to an I/O module or the I/O module is not operating correctly.
Click OK. If the camera is supposed to use I/O card outputs, verify that the IntelliSight processor is connected to an I/O module and that the module is operating correctly.
Message:
The following issue(s) was found in the detection configuration:
Failed to reserve xxx on I/O server yyy because it is already reserved by another device. Go to Zone Setup page to reserve another output.
Description:
Suggested Action:
The output xxx is already reserved on IntelliSight processor yyy by another IntelliSight camera. If the conflict is not resolved, the camera will still detect; however, it will not be able to transmit any I/O state to the IntelliSight processor.
Click OK. Go to the Zone Setup screen in the Supervisor and select a different output. If a new output is not selected, additional messages will appear indicating that the set is invalid.
Message:
Description:
Suggested Action:
The following issue(s) was found in the detection configuration:
Failed to reserve xxx on I/O Server yyy because I/O card was not found. Go to Zone Setup page to reserve another ouptput.
The output xxx could not be reserved for the camera because the associated IntelliSight processor (yyy) could not be found. It is possible that the camera was started before the IntelliSight processsor or that the IntelliSight processor is not active. If the conflict is not resolved, the camera will still detect; however, it will not be able to transmit any I/O state to the IntelliSight processor.
Do the following.
1. Click OK.
2. Verify that the IntelliSight processor is different than the one the camera was originally connected to, go to the Zone Setup screen in the Supervisor and select a different output. If a new output is not selected, additional messages will appear indicating that the setup is invalid.
Version 4.3.1 - Copyright © 2024, Image Sensing Systems, Inc. All rights reserved.