Troubleshooting
Symptoms
The following describes symptoms that may occur during Supervisor operations.
Symptom:
Probable Cause:
Suggested Action:
Add device by IP does not work.
There are several possibilities.
a) The wrong IP address was entered. The address must be the WAN port of the IntelliSight processor.
b) The device is not connected to a routed network or is connected to a network that uses port forwarding, which is not supported.
c) The device is not active.
Do the following:
1. Verify that the IP address is correct.
2. Verify that the device is connected to the routed network and that it is active.
3. If the problem persists, contact Technical Support.
Symptom:
Probable Cause:
Suggested Action:
Cannot set output in Easy Setup.
The Set Output action has not been activated for the condition.
In the Zones Explorer section, click the + to the right of the condition and select Set Output.
Symptom:
Probable Cause:
Suggested Action:
IntelliSight processor does not display image from all cameras.
Not all of the cameras are active.
Do the following:
1. Verify that the PoE light on the PoE switch associated with the camera is green.
2. Unplug the camera from the PoE switch and wait 10 seconds. Plug it back in.
3. If the problem persists, contact Technical Support.
Symptom:
Probable Cause:
Suggested Action:
IntelliSight processor power LED not lit.
There is no power to the IntelliSight processor. Either the breaker for the controll cabinet is off, or the power cable has not been connected to the IntelliSight processor.
Do the following:
1. Verify that the cabinet circuit breaker is on and that the power cable is connected to the IntelliSight processor.
Symptom:
Probable Cause:
Suggested Action:
IntelliSight processor Ready LED is red.
When the IntelliSight processor is first started, the LED will show red for a second or two before turning green. However, if the LED remains red, this indicates a failure in the IntelliSight processor.
Power cycle the IntelliSight processor. If the condition persists, contact Technical Support.
Symptom:
Probable Cause:
Suggested Action:
IntelliSight processor Status LED is not green.
The IntelliSight processor is either booting up or the firmware is not functional.
Do the following:
1. Wait for a minute to see if the LED comes on and turns green.
2. Install the latest firmware version onto the IntelliSight processor.
3. If the problem persists, contact Technical Support.
Symptom:
Probable Cause:
Suggested Action:
Device does not appear in the device list on the Home screen.
The device has never been learned by Supervisor or it may be on a routed network.
Do the following:
1. Learn the network.
2. Try adding the device manually.
3. Verify that all devices are connected and active. Retry the Learn.
4. If the problem persists, contact Technical Support.
Symptom:
Output stays On.
Probable Cause:
Suggested Action:
This indicates that the camera has gone into failsafe mode.
No action is required. However, if the condition persists, try the following:
1. Check that the camera is still aimed correctly.
2. Check that the camera's view is not obstructed or that that lens is not dirty.
3. Zoom the camera out to include more background features with strong edges.
4. If the problem persists, contact Technical Support.
Version 4.3.1 - Copyright © 2024, Image Sensing Systems, Inc. All rights reserved.